Privacy Policy
This Privacy Policy explains how Luxe Stitchery processes personal data in connection with its website, appointment-led tailoring services, garment remodelling, and upcycling projects.
Data We Collect
We may process identification and contact details, appointment and inquiry information, project descriptions, garment assessment notes, fitting preferences, communication records, quote and approval records, payment-related information, and limited technical data such as device or browser information. Where a customer provides a garment for remodelling or alteration, we may also process information needed to assess fabric condition, construction, and requested fit.
Sources of Data
We receive personal data when you submit a contact form, request a fitting appointment, communicate by phone or email, provide project details, approve a concept or quote, or make a collection arrangement. We may also collect technical data automatically through the website and record information created during the handling of your request, consultation, or completed service.
Types of Cookies
We may use essential cookies to support site functionality, security, and form submission. We may also use preference cookies to remember basic settings and analytics cookies to understand how the website is used. Cookie categories may be session-based or persistent depending on their purpose.
Cookie Controls
You can manage cookies through your browser settings and, where available, through the cookie controls presented on the website. Disabling some cookies may affect basic site functions, form handling, or preference storage. Essential cookies may remain active where they are needed for security or core operation.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as consent, performance of a contract or pre-contractual steps, compliance with legal obligations, or our legitimate interests in operating and improving the website and services. We limit processing to what is relevant for the request, booking, project, or communication concerned.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to request portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing. You may also raise a complaint with the competent supervisory authority, subject to applicable law.
How We Use Data
We use personal data to answer inquiries, arrange and manage appointments, assess garments and materials, prepare and confirm quotes, record design approval, carry out remodelling or alteration work, coordinate collection, handle payments, maintain business records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems, prevent abuse, and understand how the site is used.
Service Providers
We may share personal data with trusted service providers that support website hosting, communications, appointment handling, technical maintenance, or payment processing. These parties act on our instructions where applicable and are expected to use the data only for the services they provide. We do not sell personal data.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other third parties where required by law, to respond to lawful requests, to protect our rights, or to comply with tax, accounting, consumer, or record-keeping obligations. We may also share information where necessary to prevent fraud, misuse, or security incidents.
Contact Information
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Depending on your location and the legal basis for processing, you may have rights to access your data, correct inaccurate information, request deletion, object to certain uses, or ask for restriction of processing. Where we rely on consent, you may withdraw it for future processing without affecting prior lawful processing.
To exercise a privacy right, please provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details to verify identity or to understand the scope of the request. We will respond within the period required by applicable law, unless an extension is permitted.
We keep personal data only for as long as needed for the relevant inquiry, appointment, project, accounting, dispute-handling, or legal obligation. When data is no longer required, we delete it or anonymise it where appropriate. Some records may be retained for a longer period if required by law or needed to establish, exercise, or defend legal claims.
When this policy is updated, the revised version will apply from the stated effective date. If a change materially affects how we process personal data, we will take reasonable steps to make the update visible on the website or through another appropriate communication channel.